WHAT HAPPENS IF MY TRIP IS DELAYED OR CANCELLED?
In case you have obtained a CSA Travel Protection plan, it can offer compensation for non-refundable, prepaid expenses of your trip that you didn't use if you are unable to take the trip for a covered reason, or if your trip is disrupted due to a covered reason. In case of trip interruption, the plan can provide compensation for the extra cost of transportation to return home or join your travel group.
The plan also includes coverage for other sensible additional expenses that you might incur, such as lodging, meals, and local transportation if you are delayed for six hours or more due to a covered reason during your trip.
WHAT IF I NEED TO MOVE MY TRIP TO ANOTHER DATE?
If you have to change your trip dates after the 10-day free look, you can transfer the existing plan by calling CSA at 800-834-8438. You can transfer your plan to another trip as long as that trip falls within 18 months of the original policy purchase date and you haven’t filed a claim.
WHAT HAPPENS IF I GET LAID OFF FROM MY JOB?
If the job loss is due to an involuntary termination of employment or layoff, occurs 14 days or more after your coverage has taken effect and takes place after continuous employment with the same employer for 1 year or more, the insurance plan can provide coverage for your trip cost if you cancel. Note that this benefit is not available to temporary employees, independent contractors or self-employed persons.
WHAT SHOULD I DO IF I HAVE TO CANCEL MY TRIP?
First, notify us or your travel supplier that you are canceling.
Then obtain the appropriate claim forms either by calling CSA Travel Protection toll-free at (800-874-2442 or by visiting them online at www.csaclaims.com.
For all insurance-related topics please note plan information is described on a general basis. Certain conditions and exclusions apply. Please see a sample