CruiseDirector Frequently Asked Questions

If you have any further questions, please contact us at agents@cruisedirector.com or on 888-409-2784.

Q: Who is CruiseDirector.com?

A: CruiseDirector.com is a division of International Voyager, the world's fastest growing cruise retailer. As part of International Voyager, we can offer agents access to state of the art technology, unparalleled back office support, greater purchasing power through our relationships with travel suppliers and thousands of held cabins on the most popular sailings. For additional questions about International Voyager, Inc. or CruiseDirecort.com, please feel free to contact us at info@cruisedirector.com.

Q. Who can join CruiseDirector.com?

A: CruiseDirector.com service is intended for travel professionals; independent travel agents, and cruise-only agents with established sales in travel who are serious about spending less time on non-revenue generating administrative issues, making more money and are willing to spend the time doing what they do best - selling travel.

Q. How much money will I make?

A: Agents will earn the most competitive commission plus the possibility of added bonus commissions for selling CruiseDirector's Blocked Group space and specific products. You will determine how much you earn by setting your own goals and hours.

Q.When are my commissions paid?

A: Individual commissions received from suppliers in the calendar month will be paid to you on the 15th of the following month.

Q. Will I receive information on FAM Trips and travel specials?

A: Yes. Supplier specials and FAM trip offers will be provided on our web site and e-mailed directly to you.

Q. Is there an annual fee?

A: No. Cruise Director™ for agents does not charge an annual fee.

Q. What is the set-up cost?

A: A one-time *refundable set-up fee depending on the plan you select upon application approval. Go to our Fees and Features page to learn more. The set up fee will be fully refunded after a certain sales volume has been achieved.

Q. What is my monthly expense?

A: Cruise Director™ for agents has a selection of plans with the following technology fees:

Q. Do I need to change my agency name?

A: No. You keep your own business identity when joining CruiseDirector.com.

Q. Will I be able to book my groups and what are the benefits?

A: CruiseDirector's block group space program is designed to offer price advantages and amenities for the traveler by providing the widest inventory of cruise group block space, which is predominantly the lowest cruise price available from the cruise lines. In addition to providing a higher level of service to you and your clients, our cruise block space program will provide booking opportunities available exclusively to CruiseDirector members.

Q. What about amenities?

A: The CruiseDirector's Cruise Department will decide what amenities will benefit the member and the client the most, although the individual consideration will be given to members who post and fulfill multiple bookings.

Q. What are the program features?

A: Key Features:

Q. What kind of equipment will I need?

A: You must have a computer with Internet access and a separate phone line. We highly recommend using a high-speed Internet connection such as a DSL or Cable Modem. In addition, you will need a Microsoft Internet Explorer web browser, version 5.0 or higher. You can download the most current version of IE at Microsoft's website.

Q. Which cruise lines can I sell?

A: Through CruiseDirector, Agents can book their customers into 95% of the world's cruise lines. CruiseDirect's preferred status with travel suppliers gives outside agents' access to special pricing and services.

Q. What type of training is available?

A: CruiseDirector offers interactive training programs, training manuals, an annual convention and seminars at sea.

Q. How do I make reservations for my customers?

A: Agents will use CruiseDirector's online booking system or contact the cruise line to make reservations and make initial deposits. Agents will follow CruiseDirector's simple procedures to ensure the correct data, deposits and final payments reach the cruise lines/CruiseDirector according to cruise line requirements.

Q. Who will process and mail out tickets to customers?

A: Tickets are mailed out from the cruise lines to CruiseDirector.com, where they are processed and sent by U.S. Priority Mail.

Q. What about customers' deposits and final payments?

A: Your customers' deposits and final payments go directly to the cruise lines. CruiseDirector.com does not hold customer payments.

Q. Will CruiseDirector provide any kind of marketing services?

A: Yes. As a member of CruiseDirector.com you will have access to a variety of tailored marketing solutions that bring results and generate new business.

Q. Will CruiseDirector's marketing department capture and market client information and market directly to the end consumer?

A: CruiseDirector's marketing department will not gather marketing data that would be used to bypass the agent. This program is designed to support your agency business. You will maintain access to all data regarding your customers.

We encourage you and your agents to use this data to build your business through the various marketing programs offered by CruiseDirector.com.

Q. What type of back office support does CruiseDirector.com provide?

A: With our state-of-the-art booking system, preferred status with travel suppliers and expert product management team, outside agents can easily search from our live cruise inventory or thousands of blocked cabins and book clients into the right cabin at the right price. With our state-of-the-art support program, outside agents can focus on selling while CruiseDirector.com manages ticket fulfillment, accounting, etc.

Q. Do I need to know one of the CRS/GDS languages (i.e. Sabre)?

A: No. GDS knowledge is not necessary for using our leading edge booking system.

Q. How do I get started?

A: Just simply complete and submit the application or call us at 888-409-2784 to get started. One of our program specialists will contact you with CruiseDirector.com for agents usernames and passwords and to arrange training.